Shift Lead II - Guest Experience & Club Ops

Chuze Fitness; California; On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Free MAX Chuze Fitness membership

401k

Accrued time off and paid floating hol

Medical, Dental, Vision, and other ins

HSA with employer contributions

FSA

Discounts on Chuze retail and Blends

Referral incentive program

First Aid/CPR and food handler certs

Growth opportunities

Full-time only

Job summary

Chuze Fitness is seeking a Lead II to deliver an exceptional member experience in a fast-paced club environment. You will welcome members, explain memberships and programs, and guide tours, while upholding a clean, organized club atmosphere.

You will lead by example, coach teammates on standards, and assist with daily operations, including front desk tasks and Kids Club support, to ensure smooth club performance.

Qualifications

• High school graduate or equivalent.
• 1+ years of experience in customer service.
• Previous experience running shifts or leading a team.
• Excellent communication and interpersonal skills.
• Team-based mindset with the capacity to receive and deliver feedback.
• Strong attention to detail and multitasking skills.
• Ability to work varied hours, weekends, and opening/closing shifts regularly or as needed.

Responsibilities

• Provide a welcoming experience for every member and guest by sharing information about memberships, fitness programs, amenities, equipment, and tours.
• Ensure the club is clean and inviting by coordinating daily tasks and upkeep.
• Maintain front desk operations including memberships, retail sales, member check-ins, calls, and smoothies where offered.
• Escalate elevated member concerns and facilities issues and collaborate with leadership on solutions.
• Coach and support teammates on best practices, policies, and training standards.
• Support daily operations, including opening/closing procedures, inventory, and admin duties.
• Aid Kids Club operations as needed and promote cross-team communication.

Skills

Customer service

Team leadership

Communication

Attention to detail

Multitasking

Flexible schedule

Bilingual

Job description

Chuze Fitness is seeking a Lead II to deliver an exceptional member experience in a fast-paced club environment. You will welcome members, explain memberships and programs, and guide tours, while upholding a clean, organized club atmosphere.

You will lead by example, coach teammates on standards, and assist with daily operations, including front desk tasks and Kids Club support, to ensure smooth club performance.