Shift Lead II

Chuze Fitness; Citrus Heights (CA); On-site; USD 29,935 - 33,572; Full time

Benefits offered by this job

Free MAX Chuze Fitness membership

401(k)

Accrued time off and paid floating holidays

Medical, Dental, Vision insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Discounts on retail and Chuze Blends

Free First Aid/CPR certification

Dynamic work environment with growth opportunities

Job summary

Chuze Fitness in Citrus Heights, California, is hiring a Lead II to create a vibrant work environment and enhance the member experience. You will lead the team, coach fellow members, and ensure operational effectiveness while maintaining a welcoming atmosphere.

The ideal candidate is a high school graduate with over a year of customer service experience and excellent communication skills. Full-time employees can enjoy perks like a free fitness membership and comprehensive health insurance.

Qualifications

• 1+ years experience in customer service.
• Previous experience running shifts or leading a team.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead by example to enhance the member experience.
• Provide a welcoming experience and share information with members.
• Ensure club cleanliness and uphold operational standards.

Skills

Customer service

Leadership

Communication

Multitasking

Attention to detail

Education

High school graduate or equivalent

Job description

Your New Role

Pay Range: $21.73 - $24.37 / hour; based on experience.

Responsibilities

As a Chuze Fitness Lead II, you will play a pivotal role in supporting your team by ensuring a vibrant, professional, and efficient work environment. You will lead by example, setting the standard for kindness and enthusiasm in every aspect of our operations, with a strong focus on enhancing the member experience.

• Provide a welcoming experience for every Chuze member and guest by sharing information about memberships, fitness programs, amenities, equipment, and engaging club tours.
• Ensure the club looks its best by completing and coordinating daily cleaning tasks to maintain an exceptionally clean and inviting space for members.
• Maintain front desk operations by assisting with memberships and executing retail sales, member check‑ins, phone inquiries, and serving smoothies (at clubs with Chuze Blends).
• Escalate elevated member concerns and emergent facility issues, maintaining an understanding of best practices and partnering with leadership on solutions.
• Coach and support fellow Chuzers on operational best practices, policies, and training standards.
• Help keep the club running smoothly by supporting daily operations, opening and closing procedures, inventory management, and administrative responsibilities.
• Support a seamless member experience by upholding Kids Club standards, assisting with Kids Club as needed, fostering collaboration, and establishing clear communication across teams.

Your Perks

• Free MAX Chuze Fitness membership
• 401(k)
• Accrued time off and paid floating holidays*
• Medical, Dental, Vision, and other supplemental insurance (with large employer contribution)*
  • Health Savings Account (HSA) with employer contributions*
  • Flexible Spending Account (FSA)*
• Discounts on all Chuze retail and Chuze Blends purchases
• Chuzer Referral Incentive Program
• Free First Aid/CPR and food handler certifications
• Engaging and dynamic work environment with growth opportunities
• Available to Full‑time Chuzers only.

Requirements

• High school graduate or equivalent
• 1+ years of experience in customer service
• Previous experience running shifts or leading a team
• Excellent communication and interpersonal skills
• Team‑based mindset with the capacity to receive and deliver feedback
• Strong attention to detail and multitasking skills
• Ability to work varied hours, weekends, and opening/closing shifts regularly or as needed

Preferences

• Bilingual

Physical Abilities

• Ability to read, write, and communicate clearly in English
• Ability to walk, bend, kneel, reach, and perform repetitive arm and hand movements
• Ability to stand for extended periods
• Ability to operate a telephone, computer, and other standard office equipment
• Ability to safely lift and carry up to 50 pounds independently and heavier loads with assistance when needed

Due to the nature of this role, the selected candidate must be able to pass a criminal background check.