Shift Lead I

Chuze Fitness; Citrus Heights (CA); On-site; USD 26,863 - 29,935; Full time

Benefits offered by this job

Free MAX Chuze Fitness membership

401(k)

Paid time off

Medical, Dental, Vision insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Job summary

Chuze Fitness is seeking a team-oriented individual for a customer service role in Citrus Heights, California. This position involves providing a welcoming experience to all members and guests while maintaining an exceptional environment. Responsibilities include handling memberships, cleaning, and supporting daily operations.

The successful candidate will have at least one year of customer service experience, excellent communication skills, and a team-based approach. Benefits include a complimentary gym membership, 401(k), paid time off, medical insurance, and growth opportunities.

Qualifications

• 1+ years of experience in customer service.
• Excellent communication and interpersonal skills.
• Team-oriented mindset with feedback capabilities.

Responsibilities

• Provide information about memberships and fitness programs.
• Maintain cleanliness to create an inviting space.
• Assist with memberships and retail sales at front desk.

Skills

Customer service experience

Communication skills

Teamwork

Attention to detail

Multitasking

Education

High school graduate or equivalent

Job description

Pay or shift range: $19.50 USD to $21.73 USD. Our compensation philosophy is founded on principles of equitable recognition for hard work. Final offers are based on various factors, including related skill sets, experience, location, qualifications, and other job‑related criteria, irrespective of background.

Why Chuze Us?

Our mission is to build healthier communities through human connection and kindness. We’re reinventing the fitness industry one deadlift at a time by focusing on hospitality and our people. We nurture a vibrant work environment, fostering an inclusive community for our members, our communities, and for each other.

You deserve an awesome job. You found it.

What Does it Mean to Be a Chuzer?

• Collaboration – Our best work is done together. By leveraging our strengths, we can accomplish more and create something bigger than ourselves.
• Hospitality – We take ownership of making every person feel welcomed, valued, and celebrated.
• Authenticity – We show up as our true selves and never compromise on our integrity.
• Grit – We embrace challenges, stay committed, and persevere toward our mission.

Your New Role

Pay Range: $19.50 – $21.73 / hour; based on experience.

Responsibilities:

• Provide a welcoming experience for every Chuze member and guest by sharing information about memberships, fitness programs, amenities, equipment, and engaging club tours.
• Ensure the club looks its best by completing and coordinating daily cleaning tasks to maintain an exceptionally clean and inviting space for members.
• Support front desk operations by assisting with memberships, retail sales, member check‑ins, and phone inquiries.
• Resolve member questions related to accounts, billing, and club services, partnering with leadership when additional support is needed.
• Prepare and serve smoothies (at clubs with Chuze Blends).
• Support fellow Chuzers on operational best practices, policies, and training standards.
• Help keep the club running smoothly by supporting daily operations, opening and closing procedures, inventory management, and administrative responsibilities.
• Support a seamless member experience by upholding Kids Club standards and assisting with Kids Club operations as needed, fostering collaboration and ensuring exceptional service for families.

Benefits:

• Free MAX Chuze Fitness membership.
• 401(k).
• Accrued time off and paid floating holidays*.
• Medical, Dental, Vision, and other supplemental insurance (with large employer contribution)*.
• Health Savings Account (HSA) with employer contributions*.
• Flexible Spending Account (FSA)*.
• Discounts on all Chuze retail and Chuze Blends purchases.
• Free First Aid/CPR and food handler certifications.
• Engaging and dynamic work environment with growth opportunities.

*Available to Full‑time Chuzers only.

Requirements:

• High school graduate or equivalent.
• 1+ years of experience in customer service.
• Previous experience running shifts or leading a team.
• Excellent communication and interpersonal skills.
• Team‑based mindset with the capacity to receive and deliver feedback.
• Strong attention to detail and multitasking skills.
• Ability to work varied hours, weekends, and opening/closing shifts regularly or as needed.

Physical Abilities:

• Ability to read, write, and communicate clearly in English.
• Ability to walk, bend, kneel, reach, and perform repetitive arm and hand movements.
• Ability to stand for extended periods.
• Ability to operate a telephone, computer, and other standard office equipment.
• Ability to safely lift and carry up to 50 pounds independently and heavier loads with assistance when needed.

Due to the nature of this role, the selected candidate must be able to pass a criminal background check.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.