Shift Lead I

Chuze Fitness; Fontana (CA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Free Chuze Fitness Membership

401k

Paid holidays

Job summary

Chuze Fitness in Fontana, CA is seeking a Lead 1 to elevate the front desk experience and lead a team in delivering exceptional member service. You will mentor staff, oversee memberships, POS tasks, and daily operations while maintaining a welcoming gym environment.

This role emphasizes leadership, teamwork, and maintaining high standards of cleanliness and customer care, with opportunities for growth and enhancing the member journey.

Qualifications

• Experience leading a front desk team and delivering excellent member service.
• Ability to train front desk staff and maintain policies and best practices.
• Capable of managing daily shift operations, including sign-ups and POS tasks.

Responsibilities

• Set and maintain friendly, welcoming standards for all members.
• Perform daily cleaning and ensure gym presentation is excellent.
• Assist in front desk operations: memberships, retail, amenities, phones, POS, and smoothies if applicable.
• Train front desk staff and reinforce LMS/hard copy policies.
• Support daily shift operations including breaks, opening/closing tasks, and task delegation.
• Handle member inquiries and escalate with management when needed.
• Assist in admin tasks: reports, inventory, and club email management.
• Attend scheduled team meetings.

Skills

Customer service

Team leadership

Front desk operations

Communication

Job description

Why Chuze?

At Chuze Fitness, we're reinventing the fitness industry with a focus on hospitality, community, and compassion. We prioritize people and foster a vibrant work environment where everyone can be themselves and contribute to our culture of kindness. We're seeking individuals of all backgrounds who embody kindness, sociability, and strong work ethic.

Why Chuze?

At Chuze Fitness, we're reinventing the fitness industry with a focus on hospitality, community, and compassion. We prioritize people and foster a vibrant work environment where everyone can be themselves and contribute to our culture of kindness. We're seeking individuals of all backgrounds who embody kindness, sociability, and strong work ethic.

If you're ready to dive into the heart of hospitality, we want you on our team! Join us in making a difference!

Job Description

Pay Range: $18.96 - $21.10 / hour

As a Lead 1, you will play a pivotal role in supporting your team by ensuring a vibrant, professional, and efficient work environment. You will lead by example, setting the standard for kindness and en-chuzey-asm in every aspect of our operations, with a strong focus on enhancing the member experience.

Responsibilities Include But Are Not Limited To The Following

• Set and maintain Chuze standards in customer by welcoming and interacting with all members
• Complete daily cleaning tasks and ensure gym presentation is always extraordinarily clean
• Assist in all aspects of front desk operations, including membership sign-ups, retail presentation, amenities, answering phones, point-of-sale transactions, and making smoothies, if applicable
• Train all front desk employees and maintain knowledge of best practices and policies found in in-person coaching, Learning Management System (LMS) paths, and Harassment Prevention training
• Support running daily shift operations such as breaking employees for lunches, delegating and following up on cleaning responsibilities, and successfully completing opening and closing responsibilities
• Support in troubleshooting member inquiries and partner with management for escalated concerns
• Assist in administrative tasks such as member management software reports, inventory counts and managing club email
• Attend and participate in regularly scheduled team meetings

Perks & Benefits Include

• Accrued PTO, sick leave, and paid holidays
• Medical, Dental, Vision, and other supplemental insurance
• 401k
• Free Chuze Fitness Membership
• Discount on all retail purchases, vendor products, and smoothies (at applicable clubs)
• Free CPR, First Aid, and AED Training
• Free food handler training and certification (for locations with smoothie bar only)
• Growth opportunities
• Benefits for Part-Time employees may differ

Physical Requirements

• Able to read, write, and speak clearly in English
• Touring the gym: walking and climbing stairs
• Bending, kneeling, and repetitive arm movement
• Standing for long periods
• Computer operations
• Ability to lift at least 50lbs

Additional Information

Chuze Fitness is an Equal Opportunity Employer. We consider candidates solely based on merit. Background checks are required for some positions.