Shift Lead & Hospitality Manager — Fast-Casual Path to GM

Firehouse Subs; Franklin (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Free/discounted shift meals

Uniform shirts and hat provided

Career growth opportunities to General

Job summary

Firehouse Subs is seeking a full-time Assistant Restaurant Manager in Franklin to lead daily shifts, drive guest hospitality, and help build a high-performing team alongside the General Manager. You will supervise opening through closing, train crew, ensure food safety, manage inventory and catering orders, and deliver exceptional guest experiences in a fast-paced environment.

If you thrive in a dynamic setting and want a clear path toward running your own store, apply now to join the Firehouse

Qualifications

• 1–2+ years of supervisory or shift leadership experience in fast-casual or quick-service restaurants.
• ServSafe Manager certification (or willingness to obtain within 30 days of hire).
• Strong work ethic with an active, hands-on leadership style.
• Open availability for evenings, weekends, and peak lunch hours.
• Reliable transportation.
• Ability to stand for extended periods and lift up to 50 lbs.

Responsibilities

• Lead opening, mid, and closing shifts with hands-on presence on the counter and sandwich line, maintaining high energy and fast ticket times.
• Train, coach, and motivate Crew Members and Shift Leaders; adjust in-shift labor to match hourly sales trends.
• Enforce strict food safety, recipe compliance, portion control, slicer safety, and proper steaming procedures.
• Oversee daily prep sheets, rotate food using FIFO, and verify incoming truck deliveries against invoices.
• Deliver hospitality by resolving guest feedback promptly and leading catering orders with accuracy.
• Handle register audits, drawer counts, safe reconciliations, and daily store closing procedures.

Skills

Supervisory experience

Hands-on leadership

Open availability

Reliable transportation

Lift up to 50 lbs

ServSafe certification

Education

ServSafe Manager cert

Job description

Firehouse Subs is seeking a full-time Assistant Restaurant Manager in Franklin to lead daily shifts, drive guest hospitality, and help build a high-performing team alongside the General Manager. You will supervise opening through closing, train crew, ensure food safety, manage inventory and catering orders, and deliver exceptional guest experiences in a fast-paced environment.

If you thrive in a dynamic setting and want a clear path toward running your own store, apply now to join the Firehouse