Shift Lead: High-Energy Team Leader & Member Service

Planet Fitness; Florida; On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fitness provider in Florida seeks a Shift Lead who will oversee team operations while ensuring exceptional customer service. This role involves organizing shifts, monitoring attendance, and training team members to maintain a high-energy atmosphere in a Judgement Free Zone®. Candidates must excel in communication, problem-solving, and customer interaction. The position requires physical demands including standing for long periods and occasional heavy lifting. Join us in creating an inclusive and dynamic fitness environment.

Qualifications

• Demonstrates excellent interpersonal skills by interacting with customers in a manner that exceeds expectations.
• Practices active listening and collaborates to find effective solutions.
• Identifies issues clearly and develops appropriate action plans with guidance.

Responsibilities

• Organizes shift schedules for team members.
• Monitors attendance and time off.
• Assigns duties based on employee skills.
• Supervises performance and shares feedback.
• Trains staff and handles customer issues.
• Maintains club cleanliness and compliance.

Skills

Customer Service

Communication

Problem Solving

Job description

A leading fitness provider in Florida seeks a Shift Lead who will oversee team operations while ensuring exceptional customer service. This role involves organizing shifts, monitoring attendance, and training team members to maintain a high-energy atmosphere in a Judgement Free Zone®. Candidates must excel in communication, problem-solving, and customer interaction. The position requires physical demands including standing for long periods and occasional heavy lifting. Join us in creating an inclusive and dynamic fitness environment.