Shift Lead - High-Energy Guest Experience Leader

Flynn Group; Richmond (VA); On-site; USD 42,000 - 60,000; Full time

Job summary

Flynn Group’s Flynn Fitness brand is seeking a Shift Lead to supervise team members, uphold safety standards, and ensure an energetic Judgement Free Zone for members. You will manage schedules, delegate tasks, and support daily operations in a fast-paced fitness environment.

The role emphasizes strong customer service, clear communication, and hands-on leadership to maintain high performance and member satisfaction across shifts.

Qualifications

• Customer service excellence and interpersonal skills.
• Active listening and collaborative problem solving.
• Ability to identify issues, analyze information, and plan solutions.

Responsibilities

• Organize shift schedules for team members.
• Monitor attendance, tardiness, and time off.
• Assign duties based on role and skills.
• Supervise and assist teammates to maintain performance.
• Provide feedback to management and staff.
• Train new and current team members on tasks.
• Handle customer issues and conflicts.
• Uphold safety, policy, and cleanliness standards.
• Manage club cleanliness and maintenance to keep facilities near like-new condition.
• Process retail transactions accurately and drive sales per PCI policies.

Skills

Customer service

Communication

Problem solving

Job description

Flynn Group’s Flynn Fitness brand is seeking a Shift Lead to supervise team members, uphold safety standards, and ensure an energetic Judgement Free Zone for members. You will manage schedules, delegate tasks, and support daily operations in a fast-paced fitness environment.

The role emphasizes strong customer service, clear communication, and hands-on leadership to maintain high performance and member satisfaction across shifts.