Shift Lead - High-Energy Team Leader

Flynn Group; Modesto (CA); Hybrid; USD 25,000 - 36,000; Full time

Job summary

Flynn Fitness, part of Flynn Group, is seeking a Shift Lead to supervise teammates during their shift, monitor performance, and ensure safety and policy compliance in a high-energy, Judgement Free Zone. Reporting to the General Manager, you will organize shift schedules, assign tasks, handle customer issues, and drive sales while maintaining cleanliness and operational standards.

This role requires strong customer service, communication, and problem-solving skills, with the ability to lead by

Qualifications

• Customer-facing experience with strong interpersonal skills.
• Ability to listen actively and resolve issues effectively.
• Proven problem-solving and decision-making abilities.

Responsibilities

• Organizing shift schedules for team members.
• Monitoring attendance, tardiness, and time off.
• Assigning duties to employees based on role and skills.
• Supervising employees and assisting with tasks.
• Supervise performance and sharing feedback with management and team.
• Training new and current team members on tasks.
• Handling customer issues and managing conflicts.
• Adhering to company policies and safety standards.
• Upholding integrity and security with member documents.
• Managing club cleanliness and maintenance to ensure facility is like-new.
• Execute retail transactions with accuracy and drive sales goals in compliance with our PCI policy.

Skills

Customer Service

Communication

Problem Solving

Job description

Flynn Fitness, part of Flynn Group, is seeking a Shift Lead to supervise teammates during their shift, monitor performance, and ensure safety and policy compliance in a high-energy, Judgement Free Zone. Reporting to the General Manager, you will organize shift schedules, assign tasks, handle customer issues, and drive sales while maintaining cleanliness and operational standards.

This role requires strong customer service, communication, and problem-solving skills, with the ability to lead by