Shift Lead — Lead, Train, and Delight Members

Hunter Super Techs - TurnPoint; Charlottesville (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Flynn Fitness, a Flynn Group brand in Charlottesville, VA, seeks a Shift Lead to supervise teammates, ensure high performance and safety, and drive customer satisfaction during shifts. You will manage tasks, assist with duties, and uphold policy compliance in a busy fitness environment.

Reporting to the General Manager, you will organize schedules, monitor attendance, and train new staff while maintaining a high-energy Judgement Free Zone and delivering exceptional service to members and guests.

Qualifications

• Customer service excellence with customers, coworkers, and the public.
• Active listening and empathy to understand needs and find solutions.
• Identify issues, analyze information, and act with guidance when needed.

Responsibilities

• Organizing shift schedules for team members.
• Monitoring attendance, tardiness, and time off.
• Assigning duties to employees based on role and skills.
• Supervising employees and assisting with tasks as necessary.
• Supervise performance and share feedback with management and team.
• Training new and current team members on tasks.
• Handling customer issues and managing conflicts.
• Adhering to company policies and safety standards.
• Upholding integrity and security with member documents.
• Managing club cleanliness and maintenance to keep the facility like-new.
• Execute retail transactions with accuracy and drive sales goals in PCI-compliant manner.

Skills

Customer Service

Communication

Problem Solving

Job description

Flynn Fitness, a Flynn Group brand in Charlottesville, VA, seeks a Shift Lead to supervise teammates, ensure high performance and safety, and drive customer satisfaction during shifts. You will manage tasks, assist with duties, and uphold policy compliance in a busy fitness environment.

Reporting to the General Manager, you will organize schedules, monitor attendance, and train new staff while maintaining a high-energy Judgement Free Zone and delivering exceptional service to members and guests.