Shift Lead: High-Energy Team Leader & Coach

Planet Fitness; Hackettstown (NJ); On-site; USD 21,000 - 28,000; Full time

Job summary

Flynn Group operates Flynn Fitness; Planet Fitness location in Hackettstown seeks a Shift Lead to supervise a dynamic team and ensure high standards of service and safety. The role focuses on scheduling, performance management, training, and maintaining a welcoming, clean environment for members.

The ideal candidate excels in customer service, communication, and problem solving, while enforcing policies and PCI compliance to protect member data and drive a positive gym experience.

Qualifications

• Must demonstrate outstanding customer service and interpersonal skills.
• Strong communication and active listening to resolve issues.
• Able to analyze problems and develop effective action plans.

Responsibilities

• Organizing shift schedules for team members.
• Monitoring attendance, tardiness, and time off.
• Assigning duties to specific employees based on role and skills.
• Supervising employees and assisting with tasks as necessary.
• Supervise performance and sharing feedback with both upper management and team members.
• Training new and current team members on tasks.
• Handling customer issues and managing conflicts.
• Adhering to company policies and health, safety and employment standards.
• Upholding integrity and security with member documents and sensitive information always.
• Managing club cleanliness and maintenance to ensure all aspects of the club are in like new condition.
• Execute retail transactions with accuracy and drive sales goals in compliance with our PCI policy.

Skills

Customer Service

Communication

Problem Solving

Job description

Flynn Group operates Flynn Fitness; Planet Fitness location in Hackettstown seeks a Shift Lead to supervise a dynamic team and ensure high standards of service and safety. The role focuses on scheduling, performance management, training, and maintaining a welcoming, clean environment for members.

The ideal candidate excels in customer service, communication, and problem solving, while enforcing policies and PCI compliance to protect member data and drive a positive gym experience.