Shift Lead — Hands-On Pizza Team Leader

Domino's Pizza; Siloam Springs (AR); On-site; USD 14,000 - 20,000; Full time

Job summary

Domino’s Pizza in the United States is hiring a dependable Shift Lead to guide daily store operations, train and motivate the team, and deliver top‑notch customer service. This hands‑on leadership role combines customer interaction with staff supervision and adherence to Domino’s standards.

The position offers starting pay of $12.25 per hour, with opportunities for advancement based on performance and store needs.

Qualifications

• Must meet applicable minimum age requirements for the position.
• Must be legally authorized to work in the United States.
• Previous restaurant, retail, customer service, or leadership experience is helpful but not always required.
• Ability to communicate clearly with customers, team members, and management.
• Basic math and cash-handling skills.
• Ability to use computers, touchscreens, phones, and basic workplace technology.
• Reliable attendance and punctuality.
• Ability to work scheduled shifts, including evenings, weekends, and holidays based on store needs.
• Willingness to learn and follow Domino’s standards, policies, and procedures.

Responsibilities

• Lead by example and set the pace for the team.
• Work alongside team members during busy periods.
• Help direct team members and keep everyone focused on shift priorities.
• Assist customers at the front counter and pickup window.
• Provide friendly, professional customer service.
• Handle customer concerns calmly and professionally.
• Take and process orders accurately.
• Prepare pizzas and other menu items according to Domino’s standards.
• Monitor food quality, order accuracy, and service speed.
• Help maintain a clean, organized, and safe store.
• Delegate cleaning, stocking, and operational tasks.
• Follow up to ensure assigned tasks are completed.
• Coach team members on proper procedures and performance expectations.
• Help train and support new team members.
• Manage workflow and adjust priorities during busy periods.
• Support a positive, respectful, and accountable team environment.
• Follow and help enforce company policies, food safety standards, and operating procedures.
• Assist with cash handling and shift accountability.
• Communicate important shift information to store management.
• Support the management team with daily store operations.

Skills

Positive attitude

Dependable

Punctual

Leadership potential

Clear communication

Team collaboration

Calm under pressure

Tools

Cash handling

POS systems

Touchscreen devices

Food prep equipment

Job description

Domino’s Pizza in the United States is hiring a dependable Shift Lead to guide daily store operations, train and motivate the team, and deliver top‑notch customer service. This hands‑on leadership role combines customer interaction with staff supervision and adherence to Domino’s standards.

The position offers starting pay of $12.25 per hour, with opportunities for advancement based on performance and store needs.