Shift Lead: Hands-On Leadership in a Fast-Paced Pizzeria

Domino's Franchise; Ozark (MO); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Hands-on leadership experience

Comprehensive on-the-job training

Opportunity for advancement

Job summary

Domino’s is seeking dependable Shift Leads to guide our team and keep the store running smoothly on assigned shifts. You’ll perform hands-on operations, train new team members, and take on shift leadership responsibilities to ensure quality, speed, and customer satisfaction.

This role offers on-the-job training, opportunities for advancement, and a fast-paced, team-oriented environment that values accountability and strong leadership.

Qualifications

• Must meet applicable minimum age requirements for the position.
• Must be legally authorized to work in the United States.
• Previous restaurant, retail, customer service, or leadership experience is helpful but not always required.
• Ability to communicate clearly with customers, team members, and management.
• Basic math and cash-handling skills.
• Ability to use computers, touchscreens, phones, and basic workplace technology.
• Reliable attendance and punctuality.
• Ability to work scheduled shifts, including evenings, weekends, and holidays based on store needs.
• Willingness to learn and follow Domino’s standards, policies, and procedures.

Responsibilities

• Lead by example and set the pace for the team
• Work alongside team members during busy periods
• Help direct team members and keep everyone focused on shift priorities
• Assist customers at the front counter and pickup window
• Provide friendly, professional customer service
• Handle customer concerns calmly and professionally
• Take and process orders accurately
• Prepare pizzas and other menu items according to Domino’s standards
• Monitor food quality, order accuracy, and service speed
• Help maintain a clean, organized, and safe store
• Delegate cleaning, stocking, and operational tasks
• Follow up to ensure assigned tasks are completed
• Coach team members on proper procedures and performance expectations
• Help train and support new team members
• Manage workflow and adjust priorities during busy periods
• Support a positive, respectful, and accountable team environment
• Follow and help enforce company policies, food safety standards, and operating procedures
• Assist with cash handling and shift accountability
• Communicate important shift information to store management
• Support the management team with daily store operations

Skills

Customer service

Communication

Leadership

Multitasking

Problem solving

Reliability

Punctuality

Team collaboration

POS systems

Cash handling

Tools

POS systems

Cash handling

Job description

Domino’s is seeking dependable Shift Leads to guide our team and keep the store running smoothly on assigned shifts. You’ll perform hands-on operations, train new team members, and take on shift leadership responsibilities to ensure quality, speed, and customer satisfaction.

This role offers on-the-job training, opportunities for advancement, and a fast-paced, team-oriented environment that values accountability and strong leadership.