Shift Lead: Hands-On Leader, Growth, Tips & Bonus

Five Guys logo; United States; On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

ServSafe certification preferred

Job summary

Five Guys Jacksonville is seeking a Shift Leader to drive operations on busy shifts and lead a hands-on crew. You’ll supervise, step into every role as needed, and ensure guests have an outstanding experience from start to finish.

The role emphasizes doing, teamwork, and strong communication in a fast-paced kitchen and dining room environment. Previous supervisory experience in food service is valued; ServSafe or food safety certification is a plus.

Qualifications

• 1–2 years of restaurant or hospitality leadership experience.
• Strong communication skills and team-first mindset.
• Ability to lead by doing in fast-paced environments.
• Basic math skills and comfort with POS systems.
• High school diploma or higher.

Responsibilities

• Lead the shift and step in to run operations when management isn’t on site.
• Jump into every position—cashier, grill, prep, fries, dining room—no task is too small.
• Deliver fast, accurate service and create a great guest experience every time.
• Coach, support, and motivate crew members to perform at their best.
• Help train new team members and build a strong, positive culture.
• Keep the restaurant clean, safe, and up to brand standards.
• Manage shift tasks like breaks, cash handling, and closing reports.

Skills

Leadership

Communication skills

Team player

POS systems

Basic math

Education

High School diploma or better

Tools

Point of sale (POS) systems

Job description

Five Guys Jacksonville is seeking a Shift Leader to drive operations on busy shifts and lead a hands-on crew. You’ll supervise, step into every role as needed, and ensure guests have an outstanding experience from start to finish.

The role emphasizes doing, teamwork, and strong communication in a fast-paced kitchen and dining room environment. Previous supervisory experience in food service is valued; ServSafe or food safety certification is a plus.