Shift Lead: Hands-On Leader Driving Guest Experience

Five Guys logo; Harker Heights (TX); On-site; USD 16,000 - 23,000; Full time

Job summary

Five Guys Operations LLC in Texas is hiring a Shift Leader to supervise and lead by example during busy shifts. You’ll work side-by-side with your team, handle cash tasks, and ensure every guest walks out satisfied with fast, accurate service.

If you thrive in a fast-paced setting, enjoy coaching others, and want growth into Assistant or General Manager roles, this role offers hands-on leadership, training opportunities, and a culture built on quality and teamwork.

Qualifications

• 1–2 years of restaurant, retail, or hospitality experience (leadership preferred).
• A team-first mindset with strong communication skills.
• Someone who leads by doing—not just directing.
• Ability to stay cool and make decisions in a fast-paced environment.
• Basic math and comfort using POS systems.

Responsibilities

• Lead the shift and step in to run operations when management isn’t on site.
• Jump into every position—cashier, grill, prep, fries, dining room—no task is too small.
• Deliver fast, accurate service and create a great guest experience every time.
• Coach, support, and motivate crew members to perform at their best.
• Help train new team members and build a strong, positive culture.
• Keep the restaurant clean, safe, and up to brand standards.
• Manage shift tasks like breaks, cash handling, and closing reports.

Skills

Leadership

Communication

Teamwork

POS usage

Decision making

Basic math

Tools

POS systems

Job description

Five Guys Operations LLC in Texas is hiring a Shift Leader to supervise and lead by example during busy shifts. You’ll work side-by-side with your team, handle cash tasks, and ensure every guest walks out satisfied with fast, accurate service.

If you thrive in a fast-paced setting, enjoy coaching others, and want growth into Assistant or General Manager roles, this role offers hands-on leadership, training opportunities, and a culture built on quality and teamwork.