Shift Lead: Hands-On Leader Driving Guest Experience

Five Guys logo; Atlanta (GA); On-site; USD 19,000 - 28,000; Full time

Job summary

Five Guys in Atlanta is seeking a Shift Leader to run shifts, lead by example, and ensure guest satisfaction in a fast-paced kitchen. You will oversee team performance, train crew, and uphold brand standards while delivering exceptional experiences.

This role offers real growth opportunities within a dynamic, people-focused environment where teamwork and customer service matter on every shift.

Qualifications

• 1-2 years of restaurant, retail, or hospitality experience (leadership preferred).
• Team-first mindset with strong communication skills.
• Leads by doing—not just directing.
• Ability to stay cool and make decisions in a fast-paced environment.
• Basic math and comfort using POS systems.

Responsibilities

• Lead the shift and step in to run operations when management isn't on site.
• Jump into every position—cashier, grill, prep, fries, dining room—no task is too small.
• Deliver fast, accurate service and create a great guest experience every time.
• Coach, support, and motivate crew members to perform at their best.
• Help train new team members and build a strong, positive culture.
• Keep the restaurant clean, safe, and up to brand standards.
• Manage shift tasks like breaks, cash handling, and closing reports.

Skills

Leadership

Teamwork

Communication skills

Decision making

POS systems

Tools

POS systems

Job description

Five Guys in Atlanta is seeking a Shift Leader to run shifts, lead by example, and ensure guest satisfaction in a fast-paced kitchen. You will oversee team performance, train crew, and uphold brand standards while delivering exceptional experiences.

This role offers real growth opportunities within a dynamic, people-focused environment where teamwork and customer service matter on every shift.