Guest Experience & Operations Coordinator

The Austin Bouldering Project, LLC; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement savings plan

Generous paid time off

Paid parental leave

Employee Assistance Program (EAP)

Free membership for employee and a +1

Discounts on gear and local retail

Positive work culture

Job summary

The Austin Bouldering Project, LLC is seeking an Operations Coordinator to help ensure a consistent, high-quality front-of-house experience. You will work with the General Manager to oversee daily gym operations, front desk coverage, and staff coordination across a fast-paced environment.

Responsibilities include leading teams, coordinating schedules, maintaining a clean retail and front desk area, and supporting safety and incident procedures. Evening and weekend availability is required.

Qualifications

• Leads teams of 15+ people with strong people-management skills
• Great written and verbal communication; collaborative cross-functional work
• Excellent time-management, prioritization, and delegation abilities
• Familiarity with point-of-sale systems and scheduling tools
• Proficiency in Google Workspace and Microsoft Office
• Willingness to work evenings and weekends as needed

Responsibilities

• Provide on-the-floor support during peak hours (approx. 20 hours/week) and ensure guest-ready service
• Support onboarding, training, and scheduling, and provide real-time front desk coverage
• Maintain a clean, stocked front desk and retail area; assist with inventory and POS usage
• Follow BP safety procedures and assist in incident reporting and safety training
• Coordinate team meetings and share departmental updates to foster teamwork

Skills

Leadership

Communication

Organization

Mentorship

Tools

POS systems

Scheduling tools

Google Workspace

Microsoft Office

Approach software

Job description

The Austin Bouldering Project, LLC is seeking an Operations Coordinator to help ensure a consistent, high-quality front-of-house experience. You will work with the General Manager to oversee daily gym operations, front desk coverage, and staff coordination across a fast-paced environment.

Responsibilities include leading teams, coordinating schedules, maintaining a clean retail and front desk area, and supporting safety and incident procedures. Evening and weekend availability is required.