Climbing Gym Operations & People Leader

The Front Climbing Club; Salt Lake City (UT); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off

Free gym membership

Discounts on food and merchandise

Growth opportunities in leadership

Job summary

The Front Climbing Club in Salt Lake City is seeking a Gym Manager to lead our team, oversee front desk operations, and shape the member experience every day.

You will manage assistant managers, coordinate with other locations, and translate big-picture goals into smooth daily operations on the gym floor, with a balanced mix of hands-on leadership and strategic planning. This full-time role requires nights and weekends and offers a competitive salary.

Qualifications

• 5+ years of professional experience (work, college, or trade school count) including at least 4 years in customer service or hospitality.
• 2+ years of experience managing people, with a track record of leading diverse teams.
• Working understanding of indoor climbing risk management and instructional skills.
• First Aid/CPR and Utah Alcohol certifications (required).
• Strong planning, time management, and organizational skills with an operational checklist mindset.

Responsibilities

• Lead by example with outstanding service, work ethic, and culture.
• Run daily front desk operations across service, sales, and cleanliness.
• Build and grow the team from staffing to onboarding and development.
• Handle member feedback, resolve concerns, de-escalate issues.
• Shape strategy by aligning service and sales with goals and member satisfaction.
• Spot and drive improvements in service, operations, and facilities.
• Plan and launch events, promotions, and operational changes with clear communication.
• Champion key areas like events, retail, or facilities based on strengths.
• Keep the gym safe and spotless with Facilities and Risk Management.

Skills

People leadership

Customer service

Hospitality

Operational planning

Communication

Time management

MS Excel/Outlook

Education

Bachelor's degree or equivalent

Tools

Rock Gym Pro

MS Office

Job description

The Front Climbing Club in Salt Lake City is seeking a Gym Manager to lead our team, oversee front desk operations, and shape the member experience every day.

You will manage assistant managers, coordinate with other locations, and translate big-picture goals into smooth daily operations on the gym floor, with a balanced mix of hands-on leadership and strategic planning. This full-time role requires nights and weekends and offers a competitive salary.