Shift Lead: Guest Experience & Team Growth

Milkshake Factory; Bridgeville (Allegheny County); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Wages + Tips

Flexible schedules

Growth opportunities

Insurance eligibility

401k with match

Paid time off

Penguins perks

Free milkshake

Employee discount

Job summary

MilkShake Factory is seeking a motivated Shift Supervisor to lead fast-paced shifts, maintain service standards, and mentor a collaborative team. The role emphasizes energy, accountability, and a guest-first mindset to ensure every guest leaves with an unforgettable experience.

Ideal candidates excel in customer service, leadership, and maintaining smooth operations, with flexible availability including nights, weekends, and holidays.

Qualifications

• Previous customer service or food service experience required.
• Able to lead by example and motivate a team.
• Strong communication and problem-solving skills.

Responsibilities

• Lead each shift with confidence, clarity, and consistency.
• Set the floor tone to be calm, upbeat, and solution-focused.
• Work with the team to hit service, sales, and quality goals.
• Delegate tasks clearly so roles are understood.
• Keep the shop clean, stocked, and running smoothly.
• Handle guest questions or concerns with warmth and professionalism.
• Ensure food safety, cash handling, and operational standards are met.
• Support training and help new team members feel confident.

Skills

Leadership

Customer service

Communication

Time management

Flexible availability

Food service experience

Job description

MilkShake Factory is seeking a motivated Shift Supervisor to lead fast-paced shifts, maintain service standards, and mentor a collaborative team. The role emphasizes energy, accountability, and a guest-first mindset to ensure every guest leaves with an unforgettable experience.

Ideal candidates excel in customer service, leadership, and maintaining smooth operations, with flexible availability including nights, weekends, and holidays.