Shift Lead: Guest Experience & Team Coach

Tic Tac Taco; New Albany (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Employer-Paid Life Insurance

Job summary

Tic Tac Taco is seeking a Shift Lead to help deliver outstanding guest experiences and lead the team on shift. You will model service standards, train staff, manage day-to-day operations, and ensure food quality and safety.

Responsibilities include guest interactions, coaching, maintaining cleanliness, inventory control, and compliance with regulations while supporting growth and teamwork in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of leadership experience in retail or food service.
• Team-first mindset with strong communication skills.
• Ability to lead, inventory, and operate basic store systems.
• Familiarity with POS systems and basic software (Word, Excel, Email).
• ServeSafe certification required or willingness to obtain.
• Commitment to a welcoming guest experience and food safety standards.
• Physical tasks include bending, standing long periods, and lifting up to 25 lbs.

Responsibilities

• Interacts with guests and the community; responds to questions and concerns promptly.
• Trains, develops, and coaches employees on shift.
• Ensure cleanliness of the facility (indoor and outdoor).
• Maintain stock levels and inventory integrity.
• Comply with Local, State, and Federal regulations.
• Holds restaurant team accountable for consistent guest service and food quality.

Skills

Leadership experience

Team leadership

Communication

POS systems

MS Office

Stamina & mobility

Customer focus

US work authorization

Education

High school diploma

Tools

POS systems

Word

Excel

Email

Job description

Tic Tac Taco is seeking a Shift Lead to help deliver outstanding guest experiences and lead the team on shift. You will model service standards, train staff, manage day-to-day operations, and ensure food quality and safety.

Responsibilities include guest interactions, coaching, maintaining cleanliness, inventory control, and compliance with regulations while supporting growth and teamwork in a fast-paced environment.