Shift Lead - Guest Experience & Team Coach

The Teton Group/C&H Holdings Inc.; Murray (UT); On-site; USD 17,000 - 22,000; Full time

Job summary

The Shift Lead at Dairy Queen in Murray, UT supports daily restaurant operations and leads hourly team members during shifts. Working with the General Manager and Assistant Manager, this role ensures efficient operations and delivers an exceptional guest experience.

The Shift Lead is proficient in all crew-level positions, serving as a role model in service, cleanliness, and teamwork, and helps onboard and train new staff while coaching current employees for performance improvement.

Qualifications

• Leadership and team supervision during shifts
• Ensure food safety and cleanliness standards
• Onboard and train new crew members

Responsibilities

• Lead and manage assigned areas during scheduled shifts
• Ensure proper staffing and task delegation per shift
• Supervise team to uphold food safety, cleanliness, and service
• Coach hourly employees for development and performance
• Handle guest service standards and resolve complaints with management involvement
• Support in executing in-store promotions and guest engagement
• Maintain accurate shift cash handling and accountability reports
• Communicate shift performance and operational issues to management

Job description

The Shift Lead at Dairy Queen in Murray, UT supports daily restaurant operations and leads hourly team members during shifts. Working with the General Manager and Assistant Manager, this role ensures efficient operations and delivers an exceptional guest experience.

The Shift Lead is proficient in all crew-level positions, serving as a role model in service, cleanliness, and teamwork, and helps onboard and train new staff while coaching current employees for performance improvement.