Dairy Queen Shift lead

The Teton Group/C&H Holdings Inc.; Jerome (ID); On-site; USD 35,000 - 50,000; Full time

Job summary

A renowned restaurant company seeks a Shift Lead to manage daily operations and lead team members effectively. This full-time position involves ensuring guest satisfaction, training new staff, and maintaining high operational standards. The ideal candidate has strong leadership skills, a commitment to customer service, and experience in the restaurant industry. Join us to promote teamwork and deliver exceptional dining experiences! This role is pivotal in supporting management and fostering a positive work environment.

Qualifications

• Experience in a restaurant or hospitality environment.
• Ability to lead and manage a team effectively.
• Strong customer service skills.

Responsibilities

• Lead and manage assigned areas of the restaurant during scheduled shifts.
• Ensure guest service standards are met or exceeded.
• Assist in onboarding and training new crew members.

Skills

Leadership

Team management

Guest service

Cash handling

Communication

Job description

Reports To: General Manager / Assistant Manager

Position Summary: The Shift Lead is responsible for supporting the restaurant’s daily operations and leading hourly team members during assigned shifts. Working in coordination with the General and Assistant Managers, this role ensures the restaurant operates efficiently and delivers an exceptional guest experience. The Shift Lead must be proficient in all crew-level positions and serve as a role model in service, cleanliness, and teamwork.

Key Responsibilities

Operational Support & Leadership

• Lead and manage assigned areas of the restaurant during scheduled shifts.
• Ensure the restaurant is properly staffed and organized according to shift schedules through efficient task delegation, break rotations, and job assignments.
• Supervise team members to maintain high standards of food safety, cleanliness, and service.

Training & Development

• Assist in onboarding and training new crew members in all areas of restaurant operations.
• Provide coaching and feedback to hourly employees to support ongoing development and performance improvement.

Customer Service & Guest Experience

• Ensure all guest service standards are met or exceeded, including quality, value, and cleanliness.
• Handle minor guest complaints with professionalism and elevate more serious concerns to management when necessary.

Sales & Promotions

• Support the execution of in‑store promotions and marketing efforts by ensuring proper team communication and guest engagement at the point of sale.

Cash Management

• Complete shift‑based cash handling procedures and accountability reports with accuracy and timeliness.

Team Collaboration

• Foster a positive and professional work environment by promoting teamwork, respect, and open communication.
• Maintain consistent communication with management regarding shift performance, employee concerns, and operational issues.

General Responsibilities

• Perform the duties of all hourly, nonmanagement positions as needed.
• Assist with special projects or tasks assigned by management.
• Serve as a dependable point of contact and decision maker during shift operations.

Additional Expectations

• Ensure compliance with all company policies, operational standards, and food safety regulations.
• Lead by example in personal appearance, punctuality, and professional conduct.
• Contribute to a cooperative and efficient work environment that promotes employee morale and productivity.

Seniority Level

• Mid‑Senior level

Employment Type

• Full‑time

Job Function

• Management and Manufacturing

Industry

• Restaurants