Shift Lead: Guest Experience & Team Coach

Ben & Jerry's Connecticut; Montville (CT); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Competitive pay + leadership exposure

Flexible schedules

Career growth & leadership training

Fun, values-driven workplace

Job summary

Ben & Jerry's Connecticut is seeking a friendly and proactive Shift Lead to manage daily operations, guide the scoop squad, and ensure guest experiences stay sweet.

You’ll own the shift from open to close, handle cash and deposits accurately, run pre-shift huddles, train new team members, and maintain standards when the SM or AM is out. This role offers a competitive pay rate with tips, flexible schedules, leadership training, and a fun, values-driven workplace.

Qualifications

• Food/retail experience is a plus, not required.
• Strong communication and organizational skills.
• Reliable, dependable teammate.

Responsibilities

• Own shift from open to close and be the decision-maker on shift.
• Guide, motivate, and support your team through rush periods.
• Handle cash, deposits, and daily operations accurately.
• Deliver standout guest service and resolve issues in the moment.
• Run pre-shift huddles and keep communication clear.
• Train and support new team members.
• Keep the shop at standards when the SM or AM is out.
• Ensure shifts run smoothly and step up when needed.

Skills

Leadership

Communication

Team motivation

Cash handling

Guest service

Training

Job description

Ben & Jerry's Connecticut is seeking a friendly and proactive Shift Lead to manage daily operations, guide the scoop squad, and ensure guest experiences stay sweet.

You’ll own the shift from open to close, handle cash and deposits accurately, run pre-shift huddles, train new team members, and maintain standards when the SM or AM is out. This role offers a competitive pay rate with tips, flexible schedules, leadership training, and a fun, values-driven workplace.