Shift Lead — Guest Experience & Team Coach

Dunkin'; Fort Wright (KY); On-site; USD 18,000 - 22,000; Full time

Job summary

Dunkin' in Fort Wright, KY is seeking a Shift Leader to coach crew members and ensure timely delivery of high-quality guest service during each shift. You will support the Restaurant Manager, assign tasks, monitor operations, and uphold brand standards from coffee to food prep.

The ideal candidate has leadership experience in fast-paced hospitality, strong communication, and a focus on accuracy in cash handling and safety procedures. Training provided.

Qualifications

• Must be at least 18 years old.
• HS Diploma or GED preferred.
• Experience leading teams in retail, restaurant, or hospitality.
• Strong verbal and written English communication.

Responsibilities

• Coach team members and provide timely, constructive feedback.
• Support Restaurant Manager in meeting goals and standards.
• Ensure brand standards, food safety, and guest service during shifts.
• Delegate tasks and manage shift deployments for adequate coverage.
• Handle guest issues, cash handling, and shift end procedures.

Skills

Leadership

Customer service

Communication

Cash handling

Problem solving

Team coordination

Education

HS Diploma or GED

Job description

Dunkin' in Fort Wright, KY is seeking a Shift Leader to coach crew members and ensure timely delivery of high-quality guest service during each shift. You will support the Restaurant Manager, assign tasks, monitor operations, and uphold brand standards from coffee to food prep.

The ideal candidate has leadership experience in fast-paced hospitality, strong communication, and a focus on accuracy in cash handling and safety procedures. Training provided.