Shift Lead: Guest Experience & Operations

Popeyes; Columbus (OH); On-site; USD 19,000 - 25,000; Full time

Job summary

Popeyes in Columbus, OH seeks a Shift Lead to support restaurant operations alongside the General Manager. You will help deliver guest-centered service, food quality, and brand standards while ensuring policy compliance and smooth daily operations.

The Shift Lead will train team members, monitor shifts, and assist in driving sales and cost controls, safety, and cleanliness. Strong communication and punctuality are required.

Qualifications

• Must complete Shift Lead training classes.
• In certain states, ServSafe certification may be required.
• Ability to communicate in English; Spanish comprehension helpful.
• Fundamental reading, writing, math and POS skills required.
• Must have access to transportation and fulfill driving requirements.

Responsibilities

• Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent service.
• Treats all team members with respect and dignity.
• Follows company guidelines and executes daily activity protocols to achieve excellence in operations.
• Leads teams to deliver guest service and food quality per brand standards.
• Assists GM in training internal candidates for Shift Lead positions.
• Interacts with guests; resolves questions and complaints professionally and promptly.
• Uses management tools to analyze restaurant performance and identify improvement opportunities.
• Monitors costs and adherence to budget and goals.
• Complies with state and federal labor laws and regulations.

Skills

Shift Lead training

ServSafe certification

English communication

Spanish helpful

Reading/writing/math/POS

Transportation access

Education

High school diploma or equivalent

Job description

Popeyes in Columbus, OH seeks a Shift Lead to support restaurant operations alongside the General Manager. You will help deliver guest-centered service, food quality, and brand standards while ensuring policy compliance and smooth daily operations.

The Shift Lead will train team members, monitor shifts, and assist in driving sales and cost controls, safety, and cleanliness. Strong communication and punctuality are required.