Servant-Lead Shift Supervisor: People & Guest Experience

Legacy Chicken, LLC; Alamogordo (NM); On-site; USD 21,000 - 28,000; Full time

Job summary

Popeyes is seeking a Shift Supervisor to lead restaurant operations on a shift. You will coach and develop team members, participate in huddles, and model brand service behaviors while ensuring a clean, welcoming dining room and consistent product quality throughout the shift.

The role focuses on driving QSC standards, resolving guest concerns quickly, and contributing ideas to improve guest metrics under the guidance of the General Manager.

Qualifications

• Must be at least 18 years old.
• Previous restaurant leadership experience preferred.

Responsibilities

• Coaches, trains and develops team members around processes and procedures at each station.
• Actively participates in team huddles offering great ideas.
• Consistently thanks the team and celebrates success.
• Serves as a role model and coaches brand service behaviors.
• Fixes bottlenecks, calls chicken drops and monitors speed of service.
• Makes sure the restaurant is welcoming and clean.
• Spends time with guests in the dining room doing table touches.
• Supports the team to resolve guest concerns quickly.
• Ensures product quality and all standards are met on their shift.
• Provides ideas to the restaurant General Manager to improve guest metrics and feedback.
• Leads each shift by delegating duties, assigning tasks, and following up with all team members.
• Must be proficient in each area of the restaurant to assist when necessary.
• Uses shift tools and routines to ensure Quality, Service and Cleanliness Standards (QSC) are met.
• Ensures accuracy of inventory and waste tracking.
• Reviews and approves invoices and inter-store transfers (ISTs).
• Checks people charts and production planning and makes necessary adjustments.
• Follows through with action plans for Employee Engagement, Voice of the Guest and Operational Assessments during the shift.

Skills

Team leadership

Training

Guest service

Job description

Popeyes is seeking a Shift Supervisor to lead restaurant operations on a shift. You will coach and develop team members, participate in huddles, and model brand service behaviors while ensuring a clean, welcoming dining room and consistent product quality throughout the shift.

The role focuses on driving QSC standards, resolving guest concerns quickly, and contributing ideas to improve guest metrics under the guidance of the General Manager.