Shift Leader – Guest-Driven Ops & Team Growth

Popeyes; New Albany (OH); On-site; USD 21,000 - 23,000; Full time

Job summary

Popeyes in New Albany, OH is seeking a Shift Lead to support restaurant operations alongside the General Manager. You will help ensure guest-centric service and high food quality while enforcing brand standards and safety policies.

The role focuses on leading teams, training staff, monitoring performance, and driving sales growth within budget. A quick learner with strong communication and reliability fits well; weekend and holiday shifts are required.

Qualifications

• High school diploma or equivalent; must be at least 18.
• 6+ months of restaurant operations experience.
• Shift Lead training classes; ServSafe certification in some states.
• Ability to communicate in English; Spanish comprehension is helpful.
• Basic reading, writing, math and POS skills are required.

Responsibilities

• Maintain brand image through cleanliness, maintenance and service.
• Treat all team members with respect and dignity.
• Follow guidelines to achieve excellence in operations.
• Lead teams to deliver guest service and food quality per brand standards.
• Work with team to drive long-term sales growth and profitability.

Skills

English communication

Spanish comprehension (helpful)

Basic reading/writing/math

POS/computer skills

Transportation access

Education

High school diploma or equivalent

Job description

Popeyes in New Albany, OH is seeking a Shift Lead to support restaurant operations alongside the General Manager. You will help ensure guest-centric service and high food quality while enforcing brand standards and safety policies.

The role focuses on leading teams, training staff, monitoring performance, and driving sales growth within budget. A quick learner with strong communication and reliability fits well; weekend and holiday shifts are required.