Shift Leader — Lead, Grow & Deliver 5-Star Service

Dunkin'; Ravenna (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health/Dental/Vision Programs

Growth within the company

Direct Deposit

Monthly contests

Job summary

Dunkin' is hiring a Friendly Shift Leader in a fast-growing franchise with opportunities for growth in Michigan and Cleveland areas. We seek EXPERIENCED leaders to help manage our growing organization and deliver fast, friendly service in a fun, family atmosphere.

Responsibilities include recruiting, training, coaching, and leading a team to provide a 5-star guest experience; maintaining quality and productivity; and solving problems in a dynamic environment.

Qualifications

• Minimum one year of shift management experience.
• Strong leadership and coaching abilities.
• Good problem solving and decision making.

Responsibilities

• Cultivate a 5-star team environment by recruiting, training, coaching, and counseling team members; communicate job expectations; plan, monitor, enforce policies and procedures.
• Achieve results by implementing production, productivity, quality, and guest service satisfaction; resolving problems; identifying trends; implementing change; minimizing waste.
• Delight our guests by exceeding their expectations and providing a 5 Star Guest experience.

Skills

Leadership

Team management

Communication

Problem solving

Education

High School diploma or GED

Job description

Dunkin' is hiring a Friendly Shift Leader in a fast-growing franchise with opportunities for growth in Michigan and Cleveland areas. We seek EXPERIENCED leaders to help manage our growing organization and deliver fast, friendly service in a fun, family atmosphere.

Responsibilities include recruiting, training, coaching, and leading a team to provide a 5-star guest experience; maintaining quality and productivity; and solving problems in a dynamic environment.