Shift Lead - Fusion Center Ops (TeleOps & Mission Control)

Lever, Inc.; Foster City (CA); Vor Ort; USD 84.000 - 123.000; Vollzeit

Zusammenfassung

Zoox in Foster City is seeking a Fusion Center Operations Shift/Team Lead to guide a team of riders, teleoperators, and mission control associates on 3rd shift (11pm–8am, Fri-Tue or Thu-Mon). You will lead by example, ensure safety standards, and refine TeleOps processes.

You will become the field expert on Zoox’s TeleOps, Mission Control and Rider Support tools, coordinate with Fleet Ops and partners, and serve as first point of contact for escalations.

Qualifikationen

• 6+ years in a collaborative ops environment.
• 3+ years as an Instructor or Lead in cross-functional ops.
• Proven ability to improve operational efficiency.
• Experience in a complex technical environment.
• Proactive mindset and strong communication.

Aufgaben

• Lead a team of operators to meet short- and long-term targets.
• Be field expert on TeleOps workflows, Mission Control, Rider Support.
• Maintain safety-centric, inclusive culture with feedback.
• Coordinate with Team Leads and PMOs to stay aligned.
• Interact with contractors and support escalations.
• Support diverse missions across Fleet Operations.

Kenntnisse

Team leadership

Cross-functional collaboration

Operational efficiency

Problem solving

Strong communication

Technical environment

Ausbildung

Bachelor's degree

Tools

Zoox TeleOps software

Mission Control tools

Jobbeschreibung

Zoox in Foster City is seeking a Fusion Center Operations Shift/Team Lead to guide a team of riders, teleoperators, and mission control associates on 3rd shift (11pm–8am, Fri-Tue or Thu-Mon). You will lead by example, ensure safety standards, and refine TeleOps processes.

You will become the field expert on Zoox’s TeleOps, Mission Control and Rider Support tools, coordinate with Fleet Ops and partners, and serve as first point of contact for escalations.