Fleet Support Ops Lead: Strategy & Execution

Frontdoor Defense; Foster City, Northern (CA, KY); Hybrid; USD 69,000 - 92,000; Full time

Job summary

Zoox in Foster City, CA is seeking a Team Lead for Fleet Support Operations to optimize maintenance, repairs, and SOPs across locations. The role requires hands-on leadership, cross-functional collaboration, and strong coordination with engineering, quality, logistics, and program management teams.

The position involves 25% travel, 1st shift hours, and working in a fast-paced environment to ensure fleet readiness and reliable operations.

Qualifications

• 8+ years of experience in a fast-paced service-based environment.
• Experience leading a team through performance management and maintaining high standards.
• Prior experience in an automotive service environment and familiarity with automotive repair processes and fundamentals.
• Strong collaborative mindset and ability to work in a cross-functional team.
• Proficiency in Jira, Confluence, and familiarity with MS Office/Google Suites.
• Strong organizational skills and the ability to manage multiple projects.
• Ability to rapidly communicate and respond using various modes of communication (email, Slack, etc.)

Responsibilities

• Lead a team of Fleet Support Specialists to drive accountability and excellence in execution.
• Develop and implement Standard Operating Procedures (SOPs) to ensure scalable, streamlined workflows across locations.
• Review the pipeline monitor of work requests, providing ongoing communication with the requestor and determining next steps for the requested work.
• Evaluate and improve processes by benchmarking against industry best practices and leveraging continuous improvement methodologies.
• Collaborate with the scheduling team to secure repair slots and optimize vehicle repair time, ensuring open communication with the requestor and determining next steps for the requested work.
• Review open vehicle issues and generate action plans to ensure constant monitoring and updates on fleet health. Maintain accurate historical data and record-keeping for vehicle health and repairs.
• Assist in the creation and development of technical documentation and processes. Support the creation of daily, weekly, monthly, and quarterly reporting on fleet performance and maintenance.
• Perform quality inspections of repair orders to ensure compliance with Zoox standards. Support in ordering parts, ensuring parts availability for scheduled and unscheduled repairs.
• Support expansion efforts by helping build out new team structures, processes, and training documentation at additional Zoox sites.

Skills

Leadership

Cross-functional collaboration

Communication

Education

Bachelor's Degree in related field

Tools

Jira

Confluence

MS Office/Google Suites

Job description

Zoox in Foster City, CA is seeking a Team Lead for Fleet Support Operations to optimize maintenance, repairs, and SOPs across locations. The role requires hands-on leadership, cross-functional collaboration, and strong coordination with engineering, quality, logistics, and program management teams.

The position involves 25% travel, 1st shift hours, and working in a fast-paced environment to ensure fleet readiness and reliable operations.