Shift Lead - From-Scratch Desserts, Growth & Team Leadership

Crumbl; Milford (OH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Career growth opportunities

Team spirit

Customer delight

Job summary

Crumbl Cookies in Milford, OH is seeking a Shift Lead to guide daily operations, supervise 2-6 crew, and ensure high-quality from-scratch desserts while delivering outstanding customer experience.

The role requires a high school diploma, food and beverage experience, and a willingness to train; the schedule includes full-time shifts Mon-Sat with Sundays off and holiday coverage; compensation starts at $14+ hourly, with opportunities for growth.

Qualifications

• High school diploma or equivalent; Culinary or Associate degree preferred.
• ServeSafe certification or willingness to complete training.
• Strong communication and interpersonal skills.
• Ability to thrive in a fast-paced, time-sensitive environment.
• Availability for full-time shifts Mon-Sat, with 1 day off in addition to Sundays off and holidays.
• Ability to lift up to 50 lbs and stand for extended periods.

Responsibilities

• Team collaboration with General Manager and Shift Leads to ensure smooth store operations.
• Lead shifts (morning, mid, or closing) with 2-6 crew members.
• Drive quality control to consistently produce high-quality, from-scratch cookies.
• Engage with customers to ensure positive experiences and inform about new products.
• Make strategic decisions on when to prepare more desserts.
• Report bakery conditions and inventory to leadership.
• Train new team members and provide ongoing coaching and feedback.
• Assist with opening and closing tasks.
• Shift leads do not participate in hiring or firing decisions or disciplinary actions.

Skills

Team leadership

Strong communication

Interpersonal skills

Education

High school diploma

Job description

Crumbl Cookies in Milford, OH is seeking a Shift Lead to guide daily operations, supervise 2-6 crew, and ensure high-quality from-scratch desserts while delivering outstanding customer experience.

The role requires a high school diploma, food and beverage experience, and a willingness to train; the schedule includes full-time shifts Mon-Sat with Sundays off and holiday coverage; compensation starts at $14+ hourly, with opportunities for growth.