Shift Lead: Team Performance & Customer Service Coach

Crumbl Cookies; Cypress (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Crumbl Cookies is seeking a Shift Lead (Supervisor) to join our team. The Shift Lead will be in charge of managing one of your working shifts, report directly to the general manager, and help review team performance with reports and data.

Exceptional communication and a passion for excellence are required, and previous leadership experience is a plus. The role emphasizes guiding staff, maintaining safety, and delivering great customer service during shifts.

Qualifications

• Exceptional communication skills.
• Previous leadership experience is a plus.

Responsibilities

• Ensure employees reporting to you meet performance expectations.
• Effectively instructing other employees on the shift.
• Establish a safe, secure, and healthy work environment.
• Meet deadlines.
• Approve work hours.
• Maintain excellent customer service at all levels.

Skills

Leadership

Communication

Job description

Crumbl Cookies is seeking a Shift Lead (Supervisor) to join our team. The Shift Lead will be in charge of managing one of your working shifts, report directly to the general manager, and help review team performance with reports and data.

Exceptional communication and a passion for excellence are required, and previous leadership experience is a plus. The role emphasizes guiding staff, maintaining safety, and delivering great customer service during shifts.