Shift Lead - Food & Beverage Service

Boyd Gaming; Vinton (IA); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Boyd Gaming is seeking a hospitality supervisor to maintain beverage service operations, greet guests, and oversee daily shift activities. The role requires ensuring service standards, staff scheduling, inventory control, and addressing guest concerns with professionalism.

The position emphasizes excellent customer service, strong communication, and ability to stand for long periods. Candidates should meet age and licensing requirements and be prepared to support a high-volume restaurant

Qualifications

• Must be at least 21 years of age.
• Associate's degree in a related field, or one year of related experience preferred.
• Must be able to stand and walk for majority of shift.
• Must have excellent customer service and communication skills.
• Must be able to obtain/maintain any necessary licenses and/or certifications.

Responsabilités

• Maintain daily employee work station and break schedules.
• Ensure prompt and courteous service to customers.
• Monitor employee compliance with established service standards.
• Greet and communicate with guests in a friendly and courteous manner.
• Oversee the service operation of restaurant during assigned shift.
• Ensure beverage shift operations are opened and closed properly and on time.
• Ensure all employees are on time, in proper uniform and following correct service procedures by correcting deficiencies or discrepancies as they occur.
• Resolve guest complaints in a professional and timely manner.
• Requisition and maintain control of all inventories.
• Monitor employee job performance to ensure adherence to policies and procedures; assist in performance evaluations and counseling actions.
• Coordinate cleaning and repairs of beverage outlets.
• Perform related administrative and reporting duties.

Connaissances

Customer service

Communication skills

Stand/walk

Formation

Associate's degree or 1 year related experience

Description du poste

Boyd Gaming is seeking a hospitality supervisor to maintain beverage service operations, greet guests, and oversee daily shift activities. The role requires ensuring service standards, staff scheduling, inventory control, and addressing guest concerns with professionalism.

The position emphasizes excellent customer service, strong communication, and ability to stand for long periods. Candidates should meet age and licensing requirements and be prepared to support a high-volume restaurant