F&B Shift Supervisor: Guest Service Leader

Boyd Gaming; Vinton (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Boyd Gaming Corporation operates premier casinos in the United States. We are seeking a Restaurant Shift Supervisor to oversee restaurant service during your shift, ensuring guest satisfaction, smooth beverage operations, and adherence to standards.

You will lead a team, address issues, manage inventories, and coordinate administrative duties to support daily operations. Qualified candidates are 21+, with either an associate degree or 1 year of related experience, strong service and

Qualifications

• Must be at least 21 years of age.
• Associate's degree in a related field, or one (1) year of related experience preferred.
• Must be able to stand and walk for majority of shift.
• Must have excellent customer service and communication skills.
• Must be able to obtain/maintain any necessary licenses and/or certifications.

Responsibilities

• Maintain daily employee work station and break schedules.
• Ensure prompt and courteous service to customers.
• Monitor employee compliance with established service standards.
• Greet and communicate with guests in a friendly and courteous manner.
• Oversee the service operation of restaurant during assigned shift.
• Ensure beverage shift operations are opened and closed properly and on time.
• Ensure all employees are on time, in proper uniform and following correct service procedures by correcting deficiencies or discrepancies as they occur.
• Resolve guest complaints in a professional and timely manner.
• Requisition and maintain control of all inventories.
• Monitor employee job performance to ensure the adherence to all policies and procedures; make recommendations and/or assist in the preparation of performance evaluations and counseling actions.
• Coordinate cleaning and repairs of beverage outlets.
• Perform related administrative and reporting duties.

Skills

Customer service

Communication

Leadership

Education

Associate's degree in a related field

1 year related experience

Job description

Boyd Gaming Corporation operates premier casinos in the United States. We are seeking a Restaurant Shift Supervisor to oversee restaurant service during your shift, ensuring guest satisfaction, smooth beverage operations, and adherence to standards.

You will lead a team, address issues, manage inventories, and coordinate administrative duties to support daily operations. Qualified candidates are 21+, with either an associate degree or 1 year of related experience, strong service and