Beverage & Food Service Shift Lead

Boyd Gaming; Vinton (IA); Sur place; USD 28 000 - 40 000; Plein temps

Résumé du poste

Boyd Gaming Corporation is seeking a dedicated hospitality professional to support restaurant beverage service during assigned shifts. You will greet guests, ensure prompt, courteous service, and oversee beverage operations to meet company standards.

The role emphasizes inventory control, coordination of staff, handling guest concerns, and completing administrative duties with a strong focus on teamwork and compliance.

Qualifications

• Must be at least 21 years old.
• Associate's degree in a related field, or one year of related experience preferred.
• Must be able to stand and walk for majority of shift.
• Must have excellent customer service and communication skills.
• Must be able to obtain/maintain any necessary licenses and/or certifications.

Responsabilités

• Maintain daily employee work station and break schedules.
• Ensure prompt and courteous service to customers.
• Monitor employee compliance with established service standards.
• Greet and communicate with guests in a friendly and courteous manner.
• Oversee the service operation of restaurant during assigned shift.
• Ensure beverage shift operations are opened and closed properly and on time.
• Ensure all employees are on time, in proper uniform and following correct service procedures by correcting deficiencies or discrepancies as they occur.
• Resolve guest complaints in a professional and timely manner.
• Requisition and maintain control of all inventories.
• Monitor employee job performance to ensure the adherence to all policies and procedures; make recommendations and/or assist in the preparation of performance evaluations and counseling actions.
• Coordinate cleaning and repairs of beverage outlets.
• Perform related administrative and reporting duties.

Connaissances

Customer service

Communication

Guest relations

Formation

Associate's degree or 1 year related experience

Description du poste

Boyd Gaming Corporation is seeking a dedicated hospitality professional to support restaurant beverage service during assigned shifts. You will greet guests, ensure prompt, courteous service, and oversee beverage operations to meet company standards.

The role emphasizes inventory control, coordination of staff, handling guest concerns, and completing administrative duties with a strong focus on teamwork and compliance.