Food & Beverage Shift Lead - Service & Ops

SmartRecruiters, Inc.; Las Vegas (NV); On-site; USD 42,000 - 54,000; Full time

Job summary

Boyd Gaming Corporation is seeking a Food & Beverage Supervisor to oversee gaming-outlet service and beverage operations during assigned shifts. You will supervise staff, ensure service standards are met, and maintain inventories with a focus on guest satisfaction.

Responsibilities include coordinating schedules, ensuring on-time opening/closing of beverage operations, handling guest complaints professionally, and performing related administrative tasks to support daily operations.

Qualifications

• Associate's degree in a related field, or 1 year of related experience preferred.
• Must be able to stand and walk for the majority of the shift.
• Excellent customer service and communication skills.
• Must be able to obtain/maintain any necessary licenses and/or certifications.

Responsibilities

• Maintain daily employee work station and break schedules.
• Ensure prompt and courteous service to customers.
• Monitor employee compliance with established service standards.
• Greet and communicate with guests in a friendly and courteous manner.
• Oversee the service operation of restaurant during assigned shift.
• Ensure beverage shift operations are opened and closed properly and on time.
• Ensure all employees are on time, in proper uniform and following correct service procedures by correcting deficiencies or discrepancies as they occur.
• Resolve guest complaints in a professional and timely manner.
• Requisition and maintain control of all inventories.
• Monitor employee job performance to ensure the adherence to all policies and procedures; make recommendations and/or assist in the preparation of performance evaluations and counseling actions.
• Coordinate cleaning and repairs of beverage outlets.
• Perform related administrative and reporting duties.

Skills

Customer service

Communication

Stand/walk

Shift supervision

Education

Associate degree or 1 year related experience

Job description

Boyd Gaming Corporation is seeking a Food & Beverage Supervisor to oversee gaming-outlet service and beverage operations during assigned shifts. You will supervise staff, ensure service standards are met, and maintain inventories with a focus on guest satisfaction.

Responsibilities include coordinating schedules, ensuring on-time opening/closing of beverage operations, handling guest complaints professionally, and performing related administrative tasks to support daily operations.