Shift Lead: Flavor Experience & Team Leadership

Wingstop; Owensboro (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

Wingstop is seeking dedicated shift leaders to supervise restaurant operations, ensuring food safety, product preparation, cleanliness, and adherence to company standards. You may work as cashier or cook while supervising staff, with a strong focus on delivering exceptional guest service.

As a shift leader, you will train teammates, manage inventory, enforce policies, and help run the restaurant from open to close.

Responsibilities

• Performs all tasks and responsibilities of a Wingstop crew member.
• Ensure each Guest receives outstanding service by providing a Guest-friendly environment that includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge, and all other components of Guest Service.
• Trains newer or less experienced crew members in their tasks and responsibilities.
• Practices inventory control standards.
• Store policies are being followed by all staff members.
• Ensure appropriate cleanliness, sanitation, safety, and staffing standards are maintained.
• Open and/or close the Restaurant and meet required work hours.
• Manage and motivate the crew members.
• Ensure breaks are coordinated effectively and quickly.
• Assemble and package orders according to the Wingstop standard.
• Assist all other positions when necessary.
• Assist in keeping the kitchen & dining room clean throughout the shift.
• Ensure that all crew members are always health safety conscious.
• Resolve customer issues with efficiency and a good attitude.
• Be sure the store is clean at closing. All equipment is accounted for and put back, trash is covered and packed neatly, floors are swept and mopped, and all other daily closing procedures are being followed.
• Promote the Wingstop Brand and uphold the mandatory operating requirements including QSC requirements.
• Enforce the Wingstop uniform and jewelry policy.
• Ensure that each guest has a positive, long-lasting impression of the Wingstopexperience
• Cash is controlled and maintained, any voids or refunds are accounted for
• Daily and weekly cleaning task are being met
• Orders quote times are being met and adjusted for peak business hours
• Overtime for the crew is to be avoided unless it is an emergency and approved by the general manager
• Kitchen is well maned and organized for each position during peak periods
• Represent the Wingstop brand

Job description

Wingstop is seeking dedicated shift leaders to supervise restaurant operations, ensuring food safety, product preparation, cleanliness, and adherence to company standards. You may work as cashier or cook while supervising staff, with a strong focus on delivering exceptional guest service.

As a shift leader, you will train teammates, manage inventory, enforce policies, and help run the restaurant from open to close.