Shift Lead - Fast-Paced Team Leader with Benefits

KF; Silver Spring (MD); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Free meal each shift

Bonus eligible

Tuition reimbursement and scholarship

Flexible schedules

Medical benefits

401K with match

Discounts and wellness programs

Job summary

KFC is seeking a Shift Leader in the United States to drive shift performance, coach team members, and ensure guest satisfaction. You’ll partner with the management team to execute routines, supervise tasks, and uphold food safety and quality standards.

You will provide feedback, participate in training, assist with hiring and cash controls, and help manage labor and inventory. The role offers a fast-paced environment with growth opportunities and inclusive teamwork.

Qualifications

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred.
• Must be at least 18 years of age.
• Excellent communication skills, management/leadership and organizational skills.
• Physical dexterity to move up to 50 lbs.
• Attendance and punctuality a must.

Responsibilities

• Ensure consistent customer satisfaction by executing KFC Connect Success Routine and prioritizing customer needs.
• Oversee Team Members' completion of shift tasks and maintain clean, neat appearances.
• Ensure food safety, quality, and accuracy of orders.
• Provide regular feedback to the RGM on Team Member performance.
• Offer ongoing constructive and positive feedback to Team Members.
• Actively participate in training Team Members.
• Handle conflicts constructively and work with the RGM to achieve resolution.
• Assist the RGM in screening Team Member candidates.
• Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory and managing labor.
• Oversee proper product preparation, rotation, portioning, cooking and holding times.
• Assist the RGM with facility maintenance and ensure health and safety standards are always followed.

Skills

Leadership

Communication

Organizational skills

Customer service

Cash handling

Math skills

Attendance

Job description

KFC is seeking a Shift Leader in the United States to drive shift performance, coach team members, and ensure guest satisfaction. You’ll partner with the management team to execute routines, supervise tasks, and uphold food safety and quality standards.

You will provide feedback, participate in training, assist with hiring and cash controls, and help manage labor and inventory. The role offers a fast-paced environment with growth opportunities and inclusive teamwork.