Shift Leader - Lead Teams, Drive Guest Experience

KF; Ballenger Creek (MD); Sur place; USD 40 000 - 48 000; Plein temps

Avantages offerts par ce poste

Free meal per shift

Bonus Eligible

Tuition reimbursement and scholarship

Flexible schedules

Vacation pay and paid time off

Medical benefits

401K with 6% match

Health and Wellness programs

KF Foundation scholarships and tuition

Résumé du poste

KFC is hiring a Shift Leader in the United States. You will lead shifts, coach team members, and partner with management to drive results while upholding food safety, quality, and customer service standards.

Responsibilities include supervising tasks, handling cash and inventory, and participating in training and hiring activities. This role requires 18+ and strong communication, teamwork, and organizational skills.

Qualifications

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred.
• Adheres to cash, security, inventory and labor policies.
• Must be at least 18 years of age.
• Accessible transportation required.
• Excellent communication, management and organizational skills.
• Physical dexterity to lift up to 50 lbs as needed.
• Attendance and punctuality are essential.
• Operates a cash register and makes change as needed.
• Basic math skills required.
• Maintains customer satisfaction and health and safety standards.
• Promotes and embodies KFC culture and values.
• Provides constructive feedback and executes shift duties accurately.
• Promotes equity, inclusion and belonging.

Responsabilités

• Execute KFC Connect Success Routine to maintain customer satisfaction.
• Oversee Team Members to complete shift tasks and maintain appearance.
• Ensure food safety, quality, and order accuracy.
• Provide regular feedback to the RGM on performance.
• Coach and train Team Members during shifts.
• Assist RGM in screening Team Member candidates.
• Support P&L management by following cash, inventory, and labor procedures.
• Oversee product preparation, rotation, and holding times.
• Assist with facility maintenance and health and safety standards.

Connaissances

Leadership

Customer service

Communication

Team management

Cash handling

Time management

Punctuality

Problem solving

Food safety awareness

Description du poste

KFC is hiring a Shift Leader in the United States. You will lead shifts, coach team members, and partner with management to drive results while upholding food safety, quality, and customer service standards.

Responsibilities include supervising tasks, handling cash and inventory, and participating in training and hiring activities. This role requires 18+ and strong communication, teamwork, and organizational skills.