Shift Lead — Fast-Paced Ops & Team Leader

Workstream; Mesa (AZ); On-site; USD 24,000 - 32,000; Full time

Job summary

Jimmy John's is seeking staff to join a fast-paced, customer-focused team. Crew members greet customers, deliver world-class service, and ensure fast, accurate sandwiches while maintaining sanitation.

The role involves assisting with shift duties, handling side work, and training new teammates. The Person In Charge oversees store operations alongside management and promotes an energetic, systems-driven culture.

Qualifications

• Demonstrate great customer service and leadership.
• Able to handle fast-paced, high-stress store conditions.
• Strong work ethic and reliability.

Responsibilities

• Greet customers and ensure friendly, efficient service.
• Assist management to meet shift duties and objectives.
• Complete side work and weekly admin tasks.
• Serve as manager on duty 2-5 nights per week.
• Train new employees and resolve customer complaints.

Skills

Customer service

Leadership

Communication

Team player

Tools

POS system

Job description

Jimmy John's is seeking staff to join a fast-paced, customer-focused team. Crew members greet customers, deliver world-class service, and ensure fast, accurate sandwiches while maintaining sanitation.

The role involves assisting with shift duties, handling side work, and training new teammates. The Person In Charge oversees store operations alongside management and promotes an energetic, systems-driven culture.