Shift Lead: Fast-Paced, Fan-Focused Service

Dairy Queen; Mauriceville (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Dairy Queen franchisee locations are hiring to deliver fan-first service in a fast-paced setting. You will supervise specific restaurant areas during shifts, lead crew, and help maintain a clean, organized, and welcoming dining area while upholding safety and service standards.

Applicants should be energetic, accountable, and able to train team members. The role requires ServSafe certification, standing for long shifts, and lifting up to 50 pounds.

Qualifications

• Minimum 6+ months of quick service restaurant experience.
• Strong knowledge and application of safe food handling practices.
• Must be ServSafe certifiable.

Responsibilities

• Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance.
• Enthusiastically greet and welcome fans to the Dairy Queen brand.
• Strive to exceed fan expectations and deliver fan first service through timely and quality service.
• Assist in the management of specific areas of the restaurant during scheduled shifts.
• Pace the crew to high levels of performance by understanding the importance of speed of service and resolve bottlenecks in work flow.
• Assist the GM and Assistant Manager(s) with training and coaching crew members to build a highly skilled and productive team.
• Ensure that the restaurant is properly organized and staffed.
• Create and maintain a positive, safe, clean, and inviting environment for fans and team members.
• Calmly solve fan concerns and embrace Dairy Queen's service recovery standards.
• Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members.
• Models performance standards for all team members and work stations.
• At all times exhibit a genuine passion for excellence.
• Perform other duties as assigned by management.

Skills

Customer service

Leadership

Fast-paced environment

Attention to detail

Education

High School diploma or equivalent

Job description

Dairy Queen franchisee locations are hiring to deliver fan-first service in a fast-paced setting. You will supervise specific restaurant areas during shifts, lead crew, and help maintain a clean, organized, and welcoming dining area while upholding safety and service standards.

Applicants should be energetic, accountable, and able to train team members. The role requires ServSafe certification, standing for long shifts, and lifting up to 50 pounds.