Shift Leader: Lead Frontline Crew & Fan Experience

Dairy Queen; College (AK); On-site; USD 17,000 - 22,000; Full time

Job summary

Dairy Queen franchisees in Alaska are hiring energetic team members to deliver fan-first service in a fast-paced environment. You will greet guests, work with crew, and support management to keep the restaurant running smoothly.

Ideal applicants have at least 6 months of quick-service experience, a high school diploma or equivalent, and the ability to supervise areas during shifts. ServSafe certification and a strong work ethic are preferred.

Qualifications

• Minimum 6+ months of quick service restaurant experience required.
• High School diploma or equivalent
• Must be capable of supervising specific areas of the business in a fast-paced environment
• Strong knowledge and application of safe food handling practices
• Must be ServSafe certifiable
• Highly organized and detail oriented
• Work well under pressure packed situations while maintaining a great attitude
• Comfortable standing for entire shift and able to lift 50 pounds
• Exhibit good manners, proper personal hygiene, and promptness
• Have fun and maintain a positive attitude at all times!

Responsibilities

• Be an ambassador of the Dairy Queenbrand and be professional in every aspect of performance
• Enthusiastically greet and welcome fans to theDairy Queenbrand
• Strive to exceed fan expectations and deliver fan first service through timely and quality service
• Assist in the management of specific areas of the restaurant during scheduled shifts
• Pace the crew to high levels of performance by understanding the importance of speed of service and resolve bottlenecks in work flow
• Assist the GM and Assistant Manager(s) with training and coaching crew members to build a highly skilled and productive team
• Ensure that the restaurant is properly organized and staffed
• Create and maintain a positive, safe, clean, and inviting environment for fans and team members
• Calmly solve fan concerns and embraceDairy Queen'sservice recovery standards
• Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members
• Models performance standards for all team members and work stations
• At all times exhibit a genuine passion for excellence
• Perform other duties as assigned by management

Skills

Customer service

Team leadership

Fast paced environment

Education

High School diploma or equivalent

Job description

Dairy Queen franchisees in Alaska are hiring energetic team members to deliver fan-first service in a fast-paced environment. You will greet guests, work with crew, and support management to keep the restaurant running smoothly.

Ideal applicants have at least 6 months of quick-service experience, a high school diploma or equivalent, and the ability to supervise areas during shifts. ServSafe certification and a strong work ethic are preferred.