Shift Lead — Fast-Paced Quick-Service, Flexible Hours

Workstream; Southern Pines (NC); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Competitive pay raise after 90 days

Daily Pay access

Discounted gas

Free drinks & food discounts

401K

Referral bonuses

Job summary

Refuel is seeking a Dairy Queen Shift Lead to oversee restaurant operations during assigned shifts, ensuring fast, friendly service and consistent food quality. You will support the management team and help runs shifts smoothly with coaching and hands-on leadership.

The role requires flexible availability including evenings and weekends. Prior quick-service experience is preferred and benefits include competitive pay after probation, benefits, and opportunities for growth within a team‑oriented

Qualifications

• Basic understanding of food safety and sanitation.
• Good customer service and communication skills.
• Ability to learn and follow company procedures.
• Ability to work efficiently in a fast-paced environment.
• Strong time management and organizational skills.
• Team-oriented with a positive, professional attitude.
• Ability to handle multiple tasks and adapt to changing priorities.

Responsibilities

• Lead and support team members during assigned shifts.
• Ensure guests receive fast, friendly, and accurate service.
• Assist with training and coaching new team members.
• Monitor food quality, presentation, and order accuracy.
• Ensure compliance with food safety, sanitation, and company policies.
• Assign tasks and manage workflow to meet service goals.
• Handle cash drawers, deposits, and basic shift paperwork.
• Address guest concerns and resolve issues professionally.
• Maintain cleanliness of the restaurant and work areas.
• Assist with opening and closing procedures as needed.

Skills

Customer service

Communication

Time management

Teamwork

Adaptability

Education

Quick-service or food service experience

Job description

Refuel is seeking a Dairy Queen Shift Lead to oversee restaurant operations during assigned shifts, ensuring fast, friendly service and consistent food quality. You will support the management team and help runs shifts smoothly with coaching and hands-on leadership.

The role requires flexible availability including evenings and weekends. Prior quick-service experience is preferred and benefits include competitive pay after probation, benefits, and opportunities for growth within a team‑oriented