Shift Lead: Customer Experience & Store Operations

Walgreens; Greenville (NY); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens in New York seeks a flexible team member to support store operations and customer experience. You will open and close the store in the absence of management, manage cash handling, returns, price changes, and assist with deliveries through the backdoor.

You will ensure all systems start up and the floor is ready for business. The role emphasizes delivering a distinctive customer experience, greeting customers, offering help, and collaborating with teammates to maintain accurate

Qualifications

• One year of leadership or retail key holder experience.
• Fluent in reading, writing, and speaking English.
• Ability to handle cash and process transactions accurately.
• Knowledge of store inventory and pricing practices is a plus.

Responsibilities

• Open and close the store in the absence of store management, including required cash handling and ensuring floor/stock room readiness.
• Complete product returns, order voids, customer refunds, cash drops, and provide change to cash registers.
• Engage customers to deliver a distinctive and delightful experience.
• Register sales accurately, record scanning errors, and handle price verifications.
• Assist with deliveries, backdoor access, and vendor ordering processes.
• Maintain store appearance, signage, inventory counts, and pricing in compliance with policies.

Skills

Leadership experience

Customer service

Cash handling

English literacy

Job description

Walgreens in New York seeks a flexible team member to support store operations and customer experience. You will open and close the store in the absence of management, manage cash handling, returns, price changes, and assist with deliveries through the backdoor.

You will ensure all systems start up and the floor is ready for business. The role emphasizes delivering a distinctive customer experience, greeting customers, offering help, and collaborating with teammates to maintain accurate