Shift Lead: Elevate Customer Experience & Store Ops

Walgreens; Shorewood (WI); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Shorewood, Wisconsin is seeking a store role focused on customer experience and operations. The position entails opening and closing the store in the absence of management, handling cash and refunds, and delivering a consistently delightful customer experience.

Responsibilities include assisting with inventory, pricing, displays, and backroom operations while supporting vendor deliveries and maintaining a clean, compliant store environment.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.

Responsibilities

• Opens and closes the store in the absence of store management, including required cash handling and ensuring the floor and stock room are ready for the business day.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting them and offering assistance with products and services; resolves issues to ensure a positive experience.
• Maintains accurate inventory counts and price changes; handles store signage and pricing following local regulations.
• Assists with warehouse and vendor deliveries, backdoor access, and general housekeeping to support store operations.

Skills

Leadership experience

Job description

Walgreens in Shorewood, Wisconsin is seeking a store role focused on customer experience and operations. The position entails opening and closing the store in the absence of management, handling cash and refunds, and delivering a consistently delightful customer experience.

Responsibilities include assisting with inventory, pricing, displays, and backroom operations while supporting vendor deliveries and maintaining a clean, compliant store environment.