Shift Lead: Customer Experience & Store Ops

Walgreens; Wauwatosa (WI); On-site; USD 23,000 - 30,000; Full time

Job summary

Walgreens in Wisconsin, Wauwatosa, is hiring for a role focused on customer experience and store operations. Responsibilities include opening and closing the store without management, handling cash, processing refunds, and ensuring the floor and stockroom readiness for the day.

The position emphasizes customer service, inventory accuracy, pricing accuracy, and cooperation with management and team members to maintain a welcoming store environment.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English in general contexts.

Responsibilities

• Open and close the store in the absence of store management, including start-ups and cash handling.
• Complete product returns, order voids, customer refunds, and cash drops to the safe.
• Model and deliver a distinctive and delightful customer experience.
• Engage customers by greeting and assisting with products and services; resolve issues to ensure satisfaction.
• Assist with warehouse and vendor deliveries; manage backdoor access when needed.
• Maintain accurate register records, pricing, and signage; support inventory and display initiatives.

Skills

Leadership experience

Customer service

Cash handling

Tools

Cash registers

Store systems

Job description

Walgreens in Wisconsin, Wauwatosa, is hiring for a role focused on customer experience and store operations. Responsibilities include opening and closing the store without management, handling cash, processing refunds, and ensuring the floor and stockroom readiness for the day.

The position emphasizes customer service, inventory accuracy, pricing accuracy, and cooperation with management and team members to maintain a welcoming store environment.