Shift Lead — Elevate Customer Experience & Store Ops

Walgreens; Owensboro (KY); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Owensboro, KY seeks a dependable associate to operate the store when management is not present, handling cash and ensuring daily prep. You will greet customers, process returns, refunds, and provide accurate pricing and inventory checks.

The role focuses on delivering a distinctive customer experience, coaching teammates, and coordinating deliveries. English proficiency is required; prior key-holder experience is preferred.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.
• Willing to obtain PTCB certification or pharmacy license as required by state.

Responsibilities

• Open and close the store in the absence of store management and perform required systems start-ups.
• Complete returns, refunds, cash drops, and ensure POS accuracy.
• Deliver an exceptional customer experience and assist with questions and needs.
• Assist with and coach team members on vendor deliveries and back-door access.
• Maintain inventory accuracy and participate in displays and price verifications.

Skills

Leadership

Cash handling

Customer service

English fluency

Job description

Walgreens in Owensboro, KY seeks a dependable associate to operate the store when management is not present, handling cash and ensuring daily prep. You will greet customers, process returns, refunds, and provide accurate pricing and inventory checks.

The role focuses on delivering a distinctive customer experience, coaching teammates, and coordinating deliveries. English proficiency is required; prior key-holder experience is preferred.