Shift Lead: Elevate Customer Experience & Store Ops

Walgreens; Gilbert (AZ); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Gilbert, AZ is seeking a dedicated team member to assist with opening and closing the store in the absence of management, ensure cash handling and systems readiness for the business day, and support deliveries through the back door.

This role emphasizes delivering a distinctive customer experience, handling product returns, refunds, and maintaining accurate records on cash registers, inventory, and displays while upholding company policies and procedures.

Qualifications

• At least 1 year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store when management is absent; handles cash and start-up procedures.
• Completes returns, refunds, cash drops, and provides change to registers.
• Models and delivers a distinctive and delightful customer experience.
• Greet customers, assist with products and services, and resolve issues to ensure satisfaction.
• Maintain accurate inventory, pricing, signage, and displays; support store operations and housekeeping.

Skills

Leadership

Customer service

Cash handling

English proficiency

Education

PTCB certification or pharmacy license

Job description

Walgreens in Gilbert, AZ is seeking a dedicated team member to assist with opening and closing the store in the absence of management, ensure cash handling and systems readiness for the business day, and support deliveries through the back door.

This role emphasizes delivering a distinctive customer experience, handling product returns, refunds, and maintaining accurate records on cash registers, inventory, and displays while upholding company policies and procedures.