Shift Lead: Elevate Customer Experience & Store Ops

Walgreens

Carmel (IN)

On-site

USD 23,000 - 28,000

Full time

14 days+

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Job summary

Walgreens in Carmel, IN seeks a team member to open and close the store in the absence of management, handle cash operations, and ensure floors and stockrooms are ready for the business day. You will support deliveries through the back door, process returns, refunds, and cash drops, and provide change at registers.

The role emphasizes delivering a distinctive customer experience, engaging customers, and resolving issues to drive satisfaction.

Qualifications

One year of prior leadership, supervisory, or retail key holder experience.
Must be fluent in reading, writing, and speaking English.

Responsibilities

Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change at registers.
Models and delivers a distinctive and delightful customer experience.
Engages customers and patients by greeting them and offering assistance with products and services; resolves issues to ensure a positive experience.
Manages store keys, pricing, displays, inventory counts, and backroom organization; supports vendor deliveries.
Acts as a liaison when management is not present, communicates tasks, and reports issues to management.