Shift Lead: Elevate Customer Experience & Store Operations

Walgreens; Los Lunas (NM); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Los Lunas, NM is seeking a team member to open and close the store in the absence of management, handle cash and POS duties, and deliver a friendly customer experience. You will assist customers with products and services, process returns, refunds and ensure pricing and displays are accurate.

Responsibilities include coaching teammates on service best practices and maintaining store standards, inventory, and cleanliness.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of store management, including required systems start-ups and cash handling.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change as requested to cash registers.
• Engage customers and patients by greeting them and offering assistance with products and services to ensure a positive experience.
• Model and share customer service best practices with team members to deliver a distinctive customer experience.

Skills

Leadership

Customer service

English proficiency

Job description

Walgreens in Los Lunas, NM is seeking a team member to open and close the store in the absence of management, handle cash and POS duties, and deliver a friendly customer experience. You will assist customers with products and services, process returns, refunds and ensure pricing and displays are accurate.

Responsibilities include coaching teammates on service best practices and maintaining store standards, inventory, and cleanliness.