Shift Lead: Elevate Coffee & Hospitality Team

Blank Street; Philadelphia (Philadelphia County); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

$19.50/hour plus tips

Barista accreditation and training

Tenure based paid time off

Commuter benefits

Sick time

1.5x pay on select holidays

Complimentary coffee and treats onhift

Free Blank Street swag

Job summary

Blank Street is seeking a Shift Lead in the United States to lead on-floor operations, ensure smooth shift execution, and deliver exceptional hospitality to customers. You will mentor team members, uphold recipes and processes, and support the GM in maintaining store standards in a fast-paced cafe environment.

Ideal candidates bring 2+ years in customer-service leadership, a passion for coffee or beverages, and a readiness to work 30–40 hours weekly with peaks on Fridays–Sundays.

Qualifications

• 2+ years in a customer service leadership role (e.g., shift leader, shift supervisor).
• Experience in hospitality, coffee, or beverage preferred.
• Must be able to lift 25+ lbs and stand for long periods.

Responsibilities

• Craft and serve high-quality coffee and matcha beverages.
• Provide exceptional hospitality to Blank Street customers.
• Assist GM and train new staff on recipes and store processes.
• Open and close the store following checklists and safety procedures.
• Address and resolve customer issues; drive store-level initiatives to boost foot traffic and sales.

Skills

Customer service leadership

Hospitality

Coffee knowledge

Job description

Blank Street is seeking a Shift Lead in the United States to lead on-floor operations, ensure smooth shift execution, and deliver exceptional hospitality to customers. You will mentor team members, uphold recipes and processes, and support the GM in maintaining store standards in a fast-paced cafe environment.

Ideal candidates bring 2+ years in customer-service leadership, a passion for coffee or beverages, and a readiness to work 30–40 hours weekly with peaks on Fridays–Sundays.